In this episode of The Fintech Show, we speak to Sophie Heller, COO of BNP Paribas and Mobiquity‘s VP Global Digital Banking, Peter-Jan Van der Venn, to find out what the banking industry is doing to meet changing customer demands. Van der Venn fills us in on Mobiquity’s Digital Banking Features Radar, a report aimed at assessing the landscape and helping banks stand apart in a crowded market where customer experience is key.

We also get some insight from Heller on the pace of change in global banking, and the fintech correction that’s shown what works and what doesn’t. The most successful companies are now in competition with incumbents who are starting to catch up, launching agile propositions to reach new demographics.