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Everyone who has listened to a podcast about technology has heard the phrase, “People, Process, Technology.” This is a model derived from a management consultant in the 1960’s. We have seen a lot of focus on technology, a smattering of attention given to people, almost no concern with the process itself.

Today’s interview with Aubrey Vaughn, Vice President of Strategy and Business Development at Celonis, to discuss process intelligence over artificial intelligence.

Instead of a technical description, Aubrey shares a story about saving $10 billion in improper payments and emphasizes the importance of understanding why processes fail. Aubrey explains that process intelligence is the backbone of business operations, simplifying and improving efficiency.

One approach to evaluating a process is to make a duplicate of it and analyze the processes apart from the operation. Some call this making “digital twins.” He highlights the role of digital twins in creating a complete blueprint of organizational processes.

During the interview, Aubery Vaughn provides information about the "Process Intelligence Day" event in September 2025 to the audience, including details on the location, agenda, and how to register. events in September will offer educational sessions and CPE credits on process intelligence.