Francis welcomes Jim Kaplan, Director of External Affairs at the Federal Retirement Thrift Investment Board, to explain how the TSP prioritizes spending less—not more—in order to keep more dollars invested directly in your account. Kaplan details how the agency’s consistent track record of executing below budget reflects a fiduciary mindset focused on maximizing long-term value for you and other federal employees and retirees. You’ll hear how the TSP is using participant feedback, new technology, and a culture of constant improvement to streamline operations—from cutting call times to deploying AI that helps customer service reps spend more time solving your issues and less time on paperwork.

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