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Interview: The staggering value of nailing good customer service
Manage episode 484217048 series 3375277
Every business knows the importance of a good customer experience. But those who really nail it can see double the revenue returns, according to KPMG's Customer Experience Excellence report.
Carmen Bekker, Partner-in-Charge of KPMG Customer Advisory, joins Sean Aylmer in the studio to talk about the customer experience, and how Mecca and Bunnings (along with other Australian companies) have figured out the secret to customer satisfaction.
Find out more: https://fearandgreed.com.au
See omnystudio.com/listener for privacy information.
4354 episodes
Manage episode 484217048 series 3375277
Every business knows the importance of a good customer experience. But those who really nail it can see double the revenue returns, according to KPMG's Customer Experience Excellence report.
Carmen Bekker, Partner-in-Charge of KPMG Customer Advisory, joins Sean Aylmer in the studio to talk about the customer experience, and how Mecca and Bunnings (along with other Australian companies) have figured out the secret to customer satisfaction.
Find out more: https://fearandgreed.com.au
See omnystudio.com/listener for privacy information.
4354 episodes
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