Facility Operations at Hyperspeed

Join Dr. Lou and his guest, Jeremy Longinotti, CEO and Co-Founder of ALO as they discuss revolutionizing high-traffic public facilities, including stadiums, arenas, malls, zoos, entertainment districts, and more. The ALO system is a communications platform that integrates video surveillance, guest communication, staff communication, and incident management. It can provide the level of experience customers expect, and gain the risk management that the sports and entertainment industry can use to boost their guest experience.

The ALO platform enables communication from customers to staff with automated dispatching, and reduces risk with perfect recall by logging audio, chat, images and video with incident data. It provides one app for all departments in a sports and entertainment venue.

The ALO platform features push-to-talk, group chat, photo sharing, and live video; processing and artificial intelligence applied to all communications for analytics on your workflows. It allows venues to gain insights from customer requests, communication history, and task metadata. ALO uses natural language translate customer requests in more than 90 languages, enabling staff to better serve their guests and enhance the overall fan experience.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.