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The Trust Factor: Building Better Utility-Customer Relationships

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Manage episode 472491714 series 2549559
Content provided by kubracx. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by kubracx or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Get ready as we unlock the secrets of modern utility customer relationships with exclusive insights from Chartwell's 2024 Residential Consumer Survey. Steve Waters, Director of Councils, and Casey Collins, Senior Research Analyst at Chartwell Inc., reveal how utilities can transform customer insights into meaningful action that builds authentic relationships.

Explore the diverse needs of your customer base – from young professionals to established households – and understand how their financial realities shape energy choices. Learn what drives customer trust and loyalty across different demographics, and why personalized engagement matters more than ever.

Join us for a practical discussion on ways to strengthen customer relationships and position your utility for future success in an evolving energy marketplace.

  continue reading

45 episodes

Artwork
iconShare
 
Manage episode 472491714 series 2549559
Content provided by kubracx. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by kubracx or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Get ready as we unlock the secrets of modern utility customer relationships with exclusive insights from Chartwell's 2024 Residential Consumer Survey. Steve Waters, Director of Councils, and Casey Collins, Senior Research Analyst at Chartwell Inc., reveal how utilities can transform customer insights into meaningful action that builds authentic relationships.

Explore the diverse needs of your customer base – from young professionals to established households – and understand how their financial realities shape energy choices. Learn what drives customer trust and loyalty across different demographics, and why personalized engagement matters more than ever.

Join us for a practical discussion on ways to strengthen customer relationships and position your utility for future success in an evolving energy marketplace.

  continue reading

45 episodes

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