“When you’re growing, it’s really easy to lose connection with people.”

In this episode, Craig P. Anderson welcomes Phillip Wambsganss, President of Higher Education Servicing Corporation (HESC), to explore how mentorship, humility, and intentional connection shape great leadership. Phillip shares how early career failures, strong mentors, and self-reflection guided his evolution from a young banker to a seasoned nonprofit executive. He and Craig discuss the challenges of leading a growing organization, staying present with teams, and the lifelong balance between confidence and empathy. With stories that bridge personal growth and professional purpose, Phillip reminds us that leadership begins with listening and grows through service.

After You Listen:

• Get your copy of Management Waste by Larry O’Donnell: https://www.amazon.com/Management-Waste-Steps-Clean-Purpose/dp/1952421101

• Connect with Phillip Wambsganss on LinkedIn: https://www.linkedin.com/in/phillip-wambsganss-2019829/

• Check out Higher Education Servicing Corporation: https://www.hescloans.com/

• Check out North Texas Higher Education Authority: https://www.nthea.com/

• Connect with Craig on LinkedIn: https://www.linkedin.com/in/craigpanderson/

Key Takeaways

• Mentorship and positive reinforcement can completely transform a leader’s trajectory

• Staying present and connected with your team becomes harder and more vital as organizations grow

• Effective leaders communicate openly, reflect often, and don’t take things personally

Things to listen for:

(00:00) Intro

(01:01) Mentorship and professional growth

(02:08) Influences on Phillip’s leadership style

(05:02) What leadership means and owning the vision

(08:03) First leadership roles and early failures

(15:22) Growth through mentorship and self-reflection

(18:42) Leading a growing team and staying connected

(21:34) Decompression, service, and balance outside work

(24:14) From peer to boss: navigating the shift

(26:04) Phillip’s advice to his younger self