Welcome back to the Evolving HubSpot podcast with Daryn Smith.

In this episode, we tackle some of the biggest shifts in AI, CRM, and the future of business starting with DeepSeek’s breakthrough in AI pricing and what that means for companies like HubSpot and Salesforce.

Here’s what you can expect:

1. The Disruption of AI Pricing
AI is getting cheaper, and DeepSeek is changing the game. Daryn explores why charging per AI interaction never made sense and how businesses will need to rethink AI monetization models moving forward.

2. The Role of AI Agents in Customer Experience
With Dharmesh Shah’s AI agent platform surpassing 250,000 users, AI-driven interactions are becoming the norm. But how do businesses ensure AI enhances, rather than damages, customer experience? Daryn breaks down the importance of designing experiences intentionally and where AI should fit in.

3. The Future of HubSpot’s Partner Network
As HubSpot moves further upmarket, its partner ecosystem is critical. Daryn discusses how value-added service providers (VASPs) are key to successful implementations, process engineering, and long-term adoption.

4. Amazon’s Potential Move into CRM
Speculation is growing about Amazon entering the CRM space. Daryn explains why data control is the real battleground, what this means for AI-powered CRM, and how incumbents like HubSpot and Salesforce could respond.

5. The Critical Skills for an AI-Driven Workplace
AI won’t replace human skills—but it will change what’s needed to succeed. Daryn shares why delegation is the most valuable skill in an AI-first world and how professionals can leverage AI to amplify their impact.

6. The Advantage Humans Still Have Over AI in Sales
AI can analyze conversations, optimize processes, and even craft perfect sales pitches—but it can’t build trust. Daryn dives into why trust remains the ultimate differentiator in B2B sales and how sales teams can use AI to enhance, rather than replace, human connection.

Tune in for a thought-provoking discussion on AI’s evolution, CRM transformation, and the future of business strategy.

#HubSpot #AI #CRM #DigitalTransformation #AIinSales #SeekEvolution

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