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Episode 134: Des Traynor: Co-Founder of Intercom, creators of Fin.AI – Transforming a Unicorn into an AI-First Company
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In this episode of the EU-Startups Podcast, Marcin Lewandowski sits down with Des Traynor, Co-founder of Intercom, creators of Fin.AI, to unpack what it takes to transform a unicorn into an AI-first company. Des shares the story of how Intercom embraced AI at its core, building Fin.AI, a customer service agent now handling millions of conversations. He explains the challenges of creating an AI-first culture, the risks of transition, and why companies that fail to adapt will not survive. This is a must-listen for founders, builders, and investors navigating the AI revolution. We also dive into: – The future of AI-powered customer experiences – Why Europe has untapped opportunities in AI vs. Silicon Valley – What investors should know about backing AI startups today – Des’s vision for the future of Intercom and Fin.AI – And lessons from his angel portfolio (Notion, Algolia, Miro, Synthesia, and more) Takeaways: – AI isn’t a feature. It’s a foundation shift. – Transforming a company into AI-first means changing culture, not just code. – Customers measure AI by trust, not accuracy. – Europe has the talent to lead in AI — speed is the missing piece. – The biggest AI wins will come from industries still waiting to be disrupted. Chapters: 00:00 – From Unicorn to AI Transformation 06:08 – Building an AI-First Culture 12:03 – Success Stories with Fin 17:48 – Europe vs. Silicon Valley in AI 24:12 – Future Vision for Fin and Intercom If you haven't already.... Subscribe to the EU-Startups Podcast on YouTube! Or follow along on your other favorite podcast platforms... Spotify - https://open.spotify.com/show/4QU85dN... / Apple Podcasts - https://podcasts.apple.com/ee/podcast... Follow EU-Startups on LinkedIn: https://www.linkedin.com/company/eu-startups-menlo-media/ Visit our Website: https://www.eu-startups.com/ Subscribe to our Newsletter: https://www.eu-startups.com/newsletter/ #startup #venturecapital #ai
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134 episodes
MP3•Episode home
Manage episode 504309261 series 2735561
Content provided by Thomas Ohr. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Thomas Ohr or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of the EU-Startups Podcast, Marcin Lewandowski sits down with Des Traynor, Co-founder of Intercom, creators of Fin.AI, to unpack what it takes to transform a unicorn into an AI-first company. Des shares the story of how Intercom embraced AI at its core, building Fin.AI, a customer service agent now handling millions of conversations. He explains the challenges of creating an AI-first culture, the risks of transition, and why companies that fail to adapt will not survive. This is a must-listen for founders, builders, and investors navigating the AI revolution. We also dive into: – The future of AI-powered customer experiences – Why Europe has untapped opportunities in AI vs. Silicon Valley – What investors should know about backing AI startups today – Des’s vision for the future of Intercom and Fin.AI – And lessons from his angel portfolio (Notion, Algolia, Miro, Synthesia, and more) Takeaways: – AI isn’t a feature. It’s a foundation shift. – Transforming a company into AI-first means changing culture, not just code. – Customers measure AI by trust, not accuracy. – Europe has the talent to lead in AI — speed is the missing piece. – The biggest AI wins will come from industries still waiting to be disrupted. Chapters: 00:00 – From Unicorn to AI Transformation 06:08 – Building an AI-First Culture 12:03 – Success Stories with Fin 17:48 – Europe vs. Silicon Valley in AI 24:12 – Future Vision for Fin and Intercom If you haven't already.... Subscribe to the EU-Startups Podcast on YouTube! Or follow along on your other favorite podcast platforms... Spotify - https://open.spotify.com/show/4QU85dN... / Apple Podcasts - https://podcasts.apple.com/ee/podcast... Follow EU-Startups on LinkedIn: https://www.linkedin.com/company/eu-startups-menlo-media/ Visit our Website: https://www.eu-startups.com/ Subscribe to our Newsletter: https://www.eu-startups.com/newsletter/ #startup #venturecapital #ai
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134 episodes
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