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How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

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Manage episode 502359936 series 2921256
Content provided by Claus Lauter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Claus Lauter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we explore why the post-purchase journey is the key to customer loyalty and repeat sales.
From proactive updates to AI-powered personalization and smarter returns, you’ll learn simple ways to boost retention and create a wow experience after checkout.

Prashant Gupta, Co-Founder and CTO of ClickPost, shares how brands can turn order tracking and delivery into a revenue driver.
Topics discussed in this episode:

  • Why brands lose money by ignoring post-purchase.
  • How the journey after checkout drives loyalty.
  • What to do right after an order to reduce errors.
  • How proactive updates cut support tickets.
  • Why personalized tracking builds trust.
  • How AI voice agents confirm and inform customers.
  • What brands gain from ClickPost integrations.
  • How AI stays on-brand with tone and persona.
  • Why multilingual AI makes global growth easy.
  • How personalized returns boost retention.

Links & Resources

Website: https://www.clickpost.ai/en-us
Shopify App Store: https://apps.shopify.com/partners/clickpost
LinkedIn: https://www.linkedin.com/in/prashant-gupta-clickpost/
Get access to more free resources by visiting the show notes at
https://tinyurl.com/5n8csmvw

______________________________________________________

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Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

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Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/podcast-sponsorship/

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467 episodes

Artwork
iconShare
 
Manage episode 502359936 series 2921256
Content provided by Claus Lauter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Claus Lauter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we explore why the post-purchase journey is the key to customer loyalty and repeat sales.
From proactive updates to AI-powered personalization and smarter returns, you’ll learn simple ways to boost retention and create a wow experience after checkout.

Prashant Gupta, Co-Founder and CTO of ClickPost, shares how brands can turn order tracking and delivery into a revenue driver.
Topics discussed in this episode:

  • Why brands lose money by ignoring post-purchase.
  • How the journey after checkout drives loyalty.
  • What to do right after an order to reduce errors.
  • How proactive updates cut support tickets.
  • Why personalized tracking builds trust.
  • How AI voice agents confirm and inform customers.
  • What brands gain from ClickPost integrations.
  • How AI stays on-brand with tone and persona.
  • Why multilingual AI makes global growth easy.
  • How personalized returns boost retention.

Links & Resources

Website: https://www.clickpost.ai/en-us
Shopify App Store: https://apps.shopify.com/partners/clickpost
LinkedIn: https://www.linkedin.com/in/prashant-gupta-clickpost/
Get access to more free resources by visiting the show notes at
https://tinyurl.com/5n8csmvw

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/podcast-sponsorship/

  continue reading

467 episodes

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