Why We Ask AI What We Won’t Ask Each Other

Do Good To Lead Well with Craig Dowden

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3M ago 10:35

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What if the most honest conversations people are having… aren’t with each other, but with artificial intelligence?

In this eye-opening episode, Craig dives into recent Harvard Business Review research revealing the top 10 use cases for AI—and the findings are both fascinating and deeply human. The #1 reason people are turning to AI? Therapy. Not spreadsheets. Not task management. Therapy. Closely followed by “organizing my life” and “finding purpose.”

This shift points to something powerful: people are craving spaces where they can be open, reflective, and vulnerable—without fear of judgment. And AI, for all its limitations, offers exactly that.

So what does this mean for leadership? For workplace culture? And most importantly, for trust?

Craig unpacks the message behind this trend and offers a provocative challenge for leaders: If your people feel safer confiding in a machine than in you, what needs to change?

You’ll walk away with practical insights on:

Why psychological safety is becoming a leadership imperative
How to “listen like AI” to build deeper trust and connection
What empathy looks like in action—without overstepping or over fixing
A powerful weekly challenge to shift from reactive to reflective leadership

This episode is a wake-up call—and a call to action. In a world turning to AI for human connection, leaders who show up with empathy and presence have never been more important.

173 episodes

#MBA #Business #Craig Dowden