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S1:Ep89 Designing Agentic AI to Rehumanize Customer Experience & Sales: From Automation to Meaningful Transformation
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Today, we are exploring how to design Agentic AI to rehumanize customer experience and sales - moving beyond automation toward meaningful transformation.
Meet Dikshant Dave from San Francisco, California - a brilliant tech visionary and accomplished serial entrepreneur whose journey redefines what it means to build platforms with purpose.
Dikshant is the Founder and CEO of Zigment, the Agentic-AI Marketing Transformation Platform empowering marketing teams worldwide to scale tenfold through intelligent automation and genuine humanβAI collaboration.
His innovation extends far beyond marketing. He has also founded and led groundbreaking platforms in natural medicine and home and interior design, bridging technology with wellbeing, creativity, and sustainable living.
This rare fusion of business, soul, and systems makes Dikshant not just a tech founder - but a multi-dimensional creator shaping the future of conscious innovation.
π Key Topics Discussed
- What agentic AI really means, and how it differs from traditional automation
- The shift from efficiency-driven design to meaning-driven AI architectures
- Why most customer experience systems reduce friction but fail to deepen human connection
- Reimagining the customer journey with AI that amplifies empathy, trust, and presence
- How automation unintentionally stripped authenticity from sales, and how agentic AI can restore it
- Designing AI agents that support human-centric communication and relationship-based selling
- Encoding human values into AI systems
- Moving beyond data points toward true personalization through contextual understanding
- The evolution of AI from recommendation engines to proactive relationship builders
- Ethical integrity, alignment, and governance as AI systems begin to act and decide autonomously
- The future of work in rehumanized CX and sales
- The uncomfortable truth about job displacement and the urgency to redefine human contribution
- One core belief leaders must unlearn to move from automation to meaningful transformation
- Practical advice for leaders
π LinkedIn: https://www.linkedin.com/in/dikshantdave/
Support the show
About the host, Emi Olausson Fourounjieva
With over 20 years in IT, digital transformation, business growth & leadership, Emi specializes in turning challenges into opportunities for business expansion and personal well-being.
Her contributions have shaped success stories across the corporations and individuals, from driving digital growth, managing resources and leading teams in big companies to empowering leaders to unlock their inner power and succeed in this era of transformation.
AI GAME CHANGERS CLUB: http://aigamechangers.io/
Apply to become a member: http://aigamechangers.club/
π Get your AI Leadership Compass: Unlocking Business Growth & Innovation: https://www.amazon.com/dp/B0DNBJ92RP
π Book a free Strategy Call with Emi
π Connect with Emi on LinkedIn
π Learn more: https://digitaltransformation4humans.com/
π§ Subscribe to the newsletter on LinkedIn: Transformation for Leaders
Chapters
1. Welcome And Purpose Of The Show (00:00:00)
2. Introducing Dikshant And Zigment (00:01:26)
3. Creator Mindset And Founding Story (00:05:28)
4. From Problems To Platforms: Wellness To AI (00:09:35)
5. Defining Agentic AI And Goal Orientation (00:12:48)
6. Shifting From Efficiency To Meaning (00:16:36)
7. Rehumanizing Customer Journeys With Empathy (00:20:00)
8. Restoring Authenticity In Sales (00:24:36)
9. Loyalty, Long-Term Strategy, And Brand Love (00:30:00)
10. Human Qualities To Encode In Agents (00:35:20)
11. Coexistence, Jobs, And The Future Of Work (00:40:00)
12. Context Graphs And Personal Attention (00:46:00)
13. Ethics, Memory, And Value Alignment (00:51:00)
14. New Roles: Orchestrators And Copilots (00:56:00)
89 episodes
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