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The Digital Workforce: The Next Phase in the Virtual Healthcare Innovation Race
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Healthcare has dealt with staffing shortages for years, and when COVID-19 arrived, the challenges became acute. Despite significant IT investments, process efficiency benefits have been elusive because staff or patients are still required to do additional work to make the technology perform. Now, as virtual care takes hold with patients, a new “third gear” is beginning to emerge.
In this episode of Digital Conversations, Greg Johnsen and Greg Kefer discuss digital patient engagement, and specifically how conversational technology takes on a new role as a digital worker that handles the communications and administrative aspects of delivering and receiving care. As armies of digital assistants become high-scale, efficient solutions that relieve overworked human teams, while simultaneously helping patients navigate to successful outcomes, we will begin to see important new KPIs emerge that measure digital engagement effectiveness.
67 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on December 25, 2024 14:28 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 300145326 series 2408553
Healthcare has dealt with staffing shortages for years, and when COVID-19 arrived, the challenges became acute. Despite significant IT investments, process efficiency benefits have been elusive because staff or patients are still required to do additional work to make the technology perform. Now, as virtual care takes hold with patients, a new “third gear” is beginning to emerge.
In this episode of Digital Conversations, Greg Johnsen and Greg Kefer discuss digital patient engagement, and specifically how conversational technology takes on a new role as a digital worker that handles the communications and administrative aspects of delivering and receiving care. As armies of digital assistants become high-scale, efficient solutions that relieve overworked human teams, while simultaneously helping patients navigate to successful outcomes, we will begin to see important new KPIs emerge that measure digital engagement effectiveness.
67 episodes
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