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The Digital Workforce: The Next Phase in the Virtual Healthcare Innovation Race
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When? This feed was archived on July 31, 2025 12:10 (). Last successful fetch was on December 25, 2024 14:28 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 300145326 series 2408553
Healthcare has dealt with staffing shortages for years, and when COVID-19 arrived, the challenges became acute. Despite significant IT investments, process efficiency benefits have been elusive because staff or patients are still required to do additional work to make the technology perform. Now, as virtual care takes hold with patients, a new “third gear” is beginning to emerge.
In this episode of Digital Conversations, Greg Johnsen and Greg Kefer discuss digital patient engagement, and specifically how conversational technology takes on a new role as a digital worker that handles the communications and administrative aspects of delivering and receiving care. As armies of digital assistants become high-scale, efficient solutions that relieve overworked human teams, while simultaneously helping patients navigate to successful outcomes, we will begin to see important new KPIs emerge that measure digital engagement effectiveness.
67 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on July 31, 2025 12:10 (). Last successful fetch was on December 25, 2024 14:28 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 300145326 series 2408553
Healthcare has dealt with staffing shortages for years, and when COVID-19 arrived, the challenges became acute. Despite significant IT investments, process efficiency benefits have been elusive because staff or patients are still required to do additional work to make the technology perform. Now, as virtual care takes hold with patients, a new “third gear” is beginning to emerge.
In this episode of Digital Conversations, Greg Johnsen and Greg Kefer discuss digital patient engagement, and specifically how conversational technology takes on a new role as a digital worker that handles the communications and administrative aspects of delivering and receiving care. As armies of digital assistants become high-scale, efficient solutions that relieve overworked human teams, while simultaneously helping patients navigate to successful outcomes, we will begin to see important new KPIs emerge that measure digital engagement effectiveness.
67 episodes
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