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The Conversational AI Platform Requirements for Delivering Exceptional, Personalized Patient Experiences
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When? This feed was archived on July 31, 2025 12:10 (). Last successful fetch was on December 25, 2024 14:28 ()
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Manage episode 326609276 series 2408553
Conversational AI is rapidly maturing and becoming a viable technology option for healthcare organizations that need to digitize and scale patient engagement. Language-based user interfaces are ideal for reducing engagement friction and navigating high complexity. But technology experiences that are high on the user friendliness scale also require robust technology platforms below the waterline to make everything happen.
Alex Thorpe, who runs product development at Lifelink Systems, joined Greg Kefer to discuss the platform requirements to deliver outcomes and patient satisfaction. Healthcare organizations are saddled with a complex array of internal systems, regulations, processes that must be part of digital patient communications. The conversational platform of the future must bring a combination of integration, configuration, and analytics capabilities in order to achieve the level of scale and adoption the industry so desperately needs.
67 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on July 31, 2025 12:10 (). Last successful fetch was on December 25, 2024 14:28 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 326609276 series 2408553
Conversational AI is rapidly maturing and becoming a viable technology option for healthcare organizations that need to digitize and scale patient engagement. Language-based user interfaces are ideal for reducing engagement friction and navigating high complexity. But technology experiences that are high on the user friendliness scale also require robust technology platforms below the waterline to make everything happen.
Alex Thorpe, who runs product development at Lifelink Systems, joined Greg Kefer to discuss the platform requirements to deliver outcomes and patient satisfaction. Healthcare organizations are saddled with a complex array of internal systems, regulations, processes that must be part of digital patient communications. The conversational platform of the future must bring a combination of integration, configuration, and analytics capabilities in order to achieve the level of scale and adoption the industry so desperately needs.
67 episodes
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