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Content provided by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Robotic Process Automation: What Happens When Back Office and Wide-Scale Patient Engagement Automation Converge?

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Manage episode 292920042 series 2408553
Content provided by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Robotic Process Automation (RPA) is a rapidly-maturing technology space that is focused on the high-volume, repetitive, low-end tasks that have traditionally been handled by human teams. High levels of complexity and data make healthcare an ideal target for RPA and we are seeing advances across a number of back office functions, ranging from billing, to supply chain, to claims management.

At the same time, a new class of digital assistants is maturing and scaling on the patient-facing side of the healthcare operation. Conversational AI is now used by millions of patients for things such as scheduling appointments, filling out forms, and checking in to appointments. The healthcare “front office” is experiencing its own version of RPA.

In this episode, Justin Mardjuki and Greg Kefer drill into the world of RPA technology and discuss the potential for a merging of the traditional back office process efficiencies with a digitally-enabled network of patients who are using conversational AI to interact with their healthcare providers in a structured, paperless, compliant manner. Patient engagement can increase, while back office workloads can be reduced even further. It’s promising.

  continue reading

67 episodes

Artwork
iconShare
 
Manage episode 292920042 series 2408553
Content provided by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Robotic Process Automation (RPA) is a rapidly-maturing technology space that is focused on the high-volume, repetitive, low-end tasks that have traditionally been handled by human teams. High levels of complexity and data make healthcare an ideal target for RPA and we are seeing advances across a number of back office functions, ranging from billing, to supply chain, to claims management.

At the same time, a new class of digital assistants is maturing and scaling on the patient-facing side of the healthcare operation. Conversational AI is now used by millions of patients for things such as scheduling appointments, filling out forms, and checking in to appointments. The healthcare “front office” is experiencing its own version of RPA.

In this episode, Justin Mardjuki and Greg Kefer drill into the world of RPA technology and discuss the potential for a merging of the traditional back office process efficiencies with a digitally-enabled network of patients who are using conversational AI to interact with their healthcare providers in a structured, paperless, compliant manner. Patient engagement can increase, while back office workloads can be reduced even further. It’s promising.

  continue reading

67 episodes

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