A podcast for developers interested in building great software products. Every episode, Adam Wathan is joined by a guest to talk about everything from product design and user experience to unit testing and system administration.
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Thanks for visiting The Cell Phone Junkie! I will be taking the time each week to discuss my favorite topic, cell phones. Any feedback is appreciated and welcome. You can email me at: questions (AT) thecellphonejunkie (DOT) com or call: 206-203-3734 Thanks and welcome!
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What Community FIs can do with AI, with Alenka Grealish
Manage episode 502788325 series 2978868
Content provided by Tyfone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tyfone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In the last episode of The Digital Banking Podcast, host Josh DeTar sat down with Alenka Grealish, principal analyst at Celent. Their conversation explored how generative AI is changing how community financial institutions operate, from behind-the-scenes efficiency to frontline support.
Grealish explained that AI's biggest impact today is improving agent productivity, boosting customer satisfaction, and reducing call center turnover. She compared AI to bees: mostly invisible yet critical to the entire system.
The discussion also covered AI's role in bridging knowledge gaps, enabling personalization through natural language, and supporting small business banking. Grealish emphasized the need for trust, clear guardrails, and human oversight to unlock AI's benefits without compromising safety. The episode closed with a look at how financial institutions can start small, experiment safely, and prepare for a future where AI is deeply embedded in digital banking.
126 episodes
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Manage episode 502788325 series 2978868
Content provided by Tyfone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tyfone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In the last episode of The Digital Banking Podcast, host Josh DeTar sat down with Alenka Grealish, principal analyst at Celent. Their conversation explored how generative AI is changing how community financial institutions operate, from behind-the-scenes efficiency to frontline support.
Grealish explained that AI's biggest impact today is improving agent productivity, boosting customer satisfaction, and reducing call center turnover. She compared AI to bees: mostly invisible yet critical to the entire system.
The discussion also covered AI's role in bridging knowledge gaps, enabling personalization through natural language, and supporting small business banking. Grealish emphasized the need for trust, clear guardrails, and human oversight to unlock AI's benefits without compromising safety. The episode closed with a look at how financial institutions can start small, experiment safely, and prepare for a future where AI is deeply embedded in digital banking.
126 episodes
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Similar to Digital Banking Podcast
A podcast for developers interested in building great software products. Every episode, Adam Wathan is joined by a guest to talk about everything from product design and user experience to unit testing and system administration.
…
continue reading
We already have many of the climate solutions we need. But scaling them is hard. The Green Blueprint is a show about the people who are architecting the clean economy. Every other week, host Lara Pierpoint profiles the founders, investors, and organizational leaders who are solving complex challenges in the quest to build climate technologies fast.
…
continue reading
Thanks for visiting The Cell Phone Junkie! I will be taking the time each week to discuss my favorite topic, cell phones. Any feedback is appreciated and welcome. You can email me at: questions (AT) thecellphonejunkie (DOT) com or call: 206-203-3734 Thanks and welcome!
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Silicon Valley's water cooler podcast. A tech news summary every day... 15 minutes and you're up to date. From Tech Brew, Morning Brew's tech hub.
…
continue reading
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…
continue reading
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…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
We help founders make something people want.
…
continue reading
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