Summary:

In this episode of Cruise Control, Kevin Davis chats with Mike Karlen and Dustin Jackson, the dynamic duo behind IGL Coatings. The discussion delves into how Mike and Dustin transitioned from being detailers to co-owners of a renowned ceramic coating company. They recount their journey of risk management, including acquiring the IGL brand from its original founders, Joel and Jeff. The episode highlights the importance of trust, building strong customer relationships, and taking calculated risks in business.
Mike and Dustin share their philosophies on running a business, trusting a team, and innovating while keeping the family feel that IGL is known for.

Key Takeaways:

1. Trust Your Team: Success in scaling comes from delegating and trusting others, even if they aren’t perfect from the start.
2. Calculated Risk: Taking big risks is essential for growth, but it’s important to start small and gradually scale your comfort level with risks.
3. Customer Relationships Are Key: The true success of IGL Coatings is built on its family-like customer relationships, which Mike and Dustin prioritize over just selling products.
4. Innovation and Adaptation: As business owners, they focus on continuous improvement and being able to pivot into new services like residential coatings.
5. Resilience in Business: Failures are inevitable, but persistence, learning from mistakes, and moving forward are critical to long-term success.

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