In this episode of Delivering Digital, we explore a unique career journey through the laboratory industry, from customer service to quality control and LIMS administration. We discuss how transferable skills, adaptability, and self-driven upskilling have enabled a seamless transition into technical roles. Highlights include hands-on involvement in LIMS upgrades, template creation, cross-department collaboration, and the value of agility in fast-moving lab environments. This conversation offers practical insights into career growth, developing technical expertise, and the importance of versatility in modern laboratory roles.