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Voice AI for Contact Centers: How Synthflow Built Memory That Actually Works

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Manage episode 524781683 series 3314925
Content provided by Startuprad.io™ – Europe’s Startup & VC Podcast Network, Startuprad.io™ – Europe’s Startup, and VC Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Startuprad.io™ – Europe’s Startup & VC Podcast Network, Startuprad.io™ – Europe’s Startup, and VC Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What happens when voice AI stops being a demo — and becomes something contact centers can trust?

In this episode, Hakob Astabatsyan, Co-Founder & CEO of Synthflow AI, breaks down how memory-enabled voice agents reduce AHT, lift FCR, and eliminate repetitive customer conversations. Synthflow now runs millions of calls with sub-second latency, a reliability engineering culture, and a memory framework built for regulated industries.

We explore the point where voice AI transitions from novelty to enterprise infrastructure:
real-time interruption handling, multi-turn context retention, deterministic guardrails, HIPAA/GDPR compliance, and the orchestration pipelines that make AI feel natural instead of artificial.

Our sponsor:

🚀 Exclusive Black Friday offer – NordStellar x Startuprad.io. NordStellar, developed by the team behind NordVPN, gives startups and scaleups real-time insights into leaked credentials, darknet threats, and unprotected assets – before attackers can exploit them.

👉 Get 20% off with code blackfriday20 at nordstellar.com/startupradio.

🕒 Offer valid until December 10, 2025 – protect your business before your data is offered for sale on the darknet. NordStellar – Know what attackers know. Act first.

What You’ll Learn

– Why memory is the “missing layer” in voice AI
– How Synthflow delivers sub-second latency at scale
– What breaks at 1M+ calls — and how to prevent it
– The BELL framework for safe enterprise AI deployment
– How to measure the real KPIs: AHT, FCR, CSAT, containment, ROI
– When to rely on deterministic flows vs. LLM reasoning
– How regulated industries deploy voice AI without risk
– Where voice-to-voice LLMs are heading in 2025

Guest Spotlight

Hakob Astabatsyan is the Co-Founder & CEO of Synthflow AI, one of Europe’s fastest-growing contact center AI platforms. His team builds voice agents with memory, reliability, and real-time orchestration — used across healthcare, finance, BPOs, and high-volume CX teams.

Enjoy the show?

Follow, review, and share this episode with your team.

📖 Blog recap: https://www.startuprad.io/post/synthflow-voice-ai-with-memory-the-contact-center-breakthrough

Watch on YouTube: https://youtu.be/k7BulYtZWfA

🎧 The Audio Podcast

Subscribe here: https://linktr.ee/startupradio

🚪 Connect with Us

  continue reading

242 episodes

Artwork
iconShare
 
Manage episode 524781683 series 3314925
Content provided by Startuprad.io™ – Europe’s Startup & VC Podcast Network, Startuprad.io™ – Europe’s Startup, and VC Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Startuprad.io™ – Europe’s Startup & VC Podcast Network, Startuprad.io™ – Europe’s Startup, and VC Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What happens when voice AI stops being a demo — and becomes something contact centers can trust?

In this episode, Hakob Astabatsyan, Co-Founder & CEO of Synthflow AI, breaks down how memory-enabled voice agents reduce AHT, lift FCR, and eliminate repetitive customer conversations. Synthflow now runs millions of calls with sub-second latency, a reliability engineering culture, and a memory framework built for regulated industries.

We explore the point where voice AI transitions from novelty to enterprise infrastructure:
real-time interruption handling, multi-turn context retention, deterministic guardrails, HIPAA/GDPR compliance, and the orchestration pipelines that make AI feel natural instead of artificial.

Our sponsor:

🚀 Exclusive Black Friday offer – NordStellar x Startuprad.io. NordStellar, developed by the team behind NordVPN, gives startups and scaleups real-time insights into leaked credentials, darknet threats, and unprotected assets – before attackers can exploit them.

👉 Get 20% off with code blackfriday20 at nordstellar.com/startupradio.

🕒 Offer valid until December 10, 2025 – protect your business before your data is offered for sale on the darknet. NordStellar – Know what attackers know. Act first.

What You’ll Learn

– Why memory is the “missing layer” in voice AI
– How Synthflow delivers sub-second latency at scale
– What breaks at 1M+ calls — and how to prevent it
– The BELL framework for safe enterprise AI deployment
– How to measure the real KPIs: AHT, FCR, CSAT, containment, ROI
– When to rely on deterministic flows vs. LLM reasoning
– How regulated industries deploy voice AI without risk
– Where voice-to-voice LLMs are heading in 2025

Guest Spotlight

Hakob Astabatsyan is the Co-Founder & CEO of Synthflow AI, one of Europe’s fastest-growing contact center AI platforms. His team builds voice agents with memory, reliability, and real-time orchestration — used across healthcare, finance, BPOs, and high-volume CX teams.

Enjoy the show?

Follow, review, and share this episode with your team.

📖 Blog recap: https://www.startuprad.io/post/synthflow-voice-ai-with-memory-the-contact-center-breakthrough

Watch on YouTube: https://youtu.be/k7BulYtZWfA

🎧 The Audio Podcast

Subscribe here: https://linktr.ee/startupradio

🚪 Connect with Us

  continue reading

242 episodes

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