In this episode, we’re hearing from Hopeful in Houston. Our letter today deals with a community builder who wishes they had better guided their community through diversity, equity, inclusion, and belonging (DEIB).

To better help Hopeful in Houston, I invited Jae Washington as my guest expert. She is the perfect person to bring us new insights because she is a community consultant, curator, and connector with experience at Zeenefits and as Head of the Global Client Community at Headspace, where she revolutionized community engagement and community-building within B2B organizations.

So, tune in for a truly insightful and profound episode, with frameworks and tactics to help you build a community full of belonging, diversity, equity, and inclusion.

In this episode:

(04:00) Some harsh realities of being a community manager for an organization

(10:07) The communitea: Hopeful in Houston’s letter

(12:18) The 3 GRs: gratitude, grace, and growth

(14:38) The value of belonging

(18:38) Steps to bring a better DEIB initiative to your organization’s community

(23:21) A new state of B.E.I.N.G.

(25:48) Celebrating differences in your community

(28:16) How to start your community on the right track with DEIB

(31:09) When the community is asking for something you can’t deliver

(34:47) Support, not save

(37:55) A surprise: the letter’s origins

Expect: Community strategy and community engagement tactics focused on diversity, equity, inclusion, and belonging.

Resources Mentioned:

❤️ Sign up for Heartbeat. Bri’s recommended all-in-one community platform.

💛 Join Ember. The place for go-getter community creators building community-powered businesses.

Noteworthy quotes:

“Just because an organization hires you to manage or institute community does not mean they value community.“ - Jae Washington

“If our similarities are the spark for connection, our differences beget growth and education.” - Bri Leever

Jae Washington

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Bri Leever

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