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Jean Reitelbach - Leading with Authenticity - Redefining Leadership in Automotive
Manage episode 486705739 series 2965811
In this episode of Dealer Tech Tuesdays, John Acosta sits down with Jeane Reitelbach to explore how leading with authenticity and vulnerability can dramatically transform your dealership's culture and profitability.
Jeane, a renowned marketing and customer experience expert, shares practical insights into why genuine human connection is essential for creating lasting customer relationships, enhancing employee engagement, and boosting dealership success. Discover how shifting from transactional interactions to authentic leadership can redefine your team's performance and elevate your dealership’s reputation.
🔑 Key takeaways include:
* How vulnerability can be your greatest strength in dealership management.
* Proven strategies to integrate authenticity into your dealership’s culture.
* Real-world examples of successful leadership transformations.
If you're a dealership owner, general manager, or automotive leader looking to foster meaningful connections, enhance customer experience, and drive sustainable growth, this episode is a must-watch!
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\#AutomotiveLeadership #DealershipCulture #Authenticity #CustomerExperience #LeadershipDevelopment #DealerTechTuesdays
Chapters
1. Vulnerability as a Leadership Strength (00:00:00)
2. SotoCon vs Traditional Auto Conferences (00:03:30)
3. Shifting Toward Authentic Customer Connections (00:08:54)
4. The Voice of the Customer (00:14:38)
5. Feelings in Business and Emotional Languages (00:21:48)
6. Creating Memorable Dealership Experiences (00:33:55)
7. Professional Development and Community Growth (00:48:50)
8. Authenticity Is Profitable - Closing Thoughts (00:56:03)
15 episodes
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