Welcome to Dealer Driven, the podcast for dealership professionals ready to level up their operations and boost profitability. In this episode, hosts Camron Wilson and Michael Hayes sit down with Brian Crossen, a NADA Academy instructor with over 25 years of operations experience, to tackle a game-changing topic: Parts Inventory and Investment Quality—one of the most overlooked yet critical factors in dealership success. Brian shares how poor inventory management can slow down your service department and impact sales. He breaks it all down—covering key metrics like inventory aging, fill rates, and obsolescence—and shares practical strategies to keep your operations running smoothly. Tune in to learn how better communication between parts and service teams, plus smarter use of your DMS tools, can transform your dealership’s efficiency and profitability.

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Presented by The National Automobile Dealers Association

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