In this episode of Day 24, I sat down with Dr. Will Morris, a board-certified physician and health technology leader, to discuss the intersection of AI, clinical workflows, and the future of healthcare. Dr. Morris, with a rich career spanning from the Cleveland Clinic to Google Cloud to leading AI-driven innovations at Ambience Healthcare, shares his insights on transforming healthcare documentation, improving patient care, and alleviating clinician burnout.
Key Takeaways:
✅ AI in Healthcare Documentation: Dr. Morris emphasizes that documentation isn’t just about scribing clinical notes—it's about creating structured, high-quality, and actionable data that improves coding compliance, revenue cycle management, and clinical decision-making.
✅ Provider Burnout & AI’s Role: He discusses how ambient AI technology can reduce cognitive burden, allowing clinicians to focus more on patient interactions instead of being trapped in administrative tasks.
✅ Healthcare System Challenges & Technical Debt: From EHR inefficiencies to the complexity of data integration, Dr. Morris reflects on the challenges that health systems face and how AI can streamline operations, reducing technical debt and redundant processes.
✅ Scaling Innovation in Healthcare: While technology has advanced rapidly, adoption and scaling remain major hurdles. Dr. Morris highlights the need for subspecialty-specific AI models and a commitment to workflow integration to ensure clinicians across all fields benefit from AI-driven solutions.
✅ The Future of AI in Medicine: Looking ahead, Dr. Morris envisions AI enabling real-time clinical decision support, automated registry abstraction, and a seamless patient-provider experience—all of which can help bridge gaps in healthcare access, patient engagement, and clinical outcomes.
📍 Final Thoughts: Dr. Morris leaves us with an inspiring perspective on AI’s role in shaping the future of healthcare: “Technology should serve the clinician, not the other way around.”

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