https://www.linkedin.com/in/vyasanpillay/
https://www.tmx.com/en
In this conversation, Vyasan Pillay, a key figure at TMX, shares insights into his journey in the market data industry, the structure and significance of TMX and Canadian exchanges, and the importance of a client-centric approach. He discusses the challenges faced in customer relationships, the human capital aspect of market data, and the regulatory landscape in Canada. Vyasan also elaborates on the role of the Information Processor (IP) in Canada and how exchanges are evolving to provide value-added services to their clients. The conversation concludes with a focus on the importance of communication and collaboration between exchanges and their clients.
Takeaways
• Vyasan Pillay has a rich background in market data, starting in South Africa.
• TMX is a significant player in the Canadian market, encompassing various exchanges.
• Canada's market data industry is smaller compared to the US but has a strong global presence.
• Client-centricity is crucial for exchanges to maintain good relationships with customers.
• Regulatory pressures shape how exchanges operate and develop new products.
• The Information Processor (IP) in Canada consolidates market data for easier access.
• Exchanges are increasingly looking for ways to add value beyond traditional data offerings.
• Human capital is a concern, with a need for mentorship and succession planning in the industry.
• Communication between exchanges and clients is vital for understanding needs and improving services.
• Exchanges must balance pricing with the value provided to avoid customer dissatisfaction.
Chapters
00:00 Introduction to Vyasan Pillay and TMX
02:56 The Structure and Role of TMX
05:55 Canada's Market Position and Global Comparison
08:53 Client-Centric Approach in Market Data
11:52 Cynicism in Client Relationships
14:37 Human Capital in Market Data
17:43 Regulation in Canadian Financial Markets
32:02 The Stability of Canada's Regulatory Environment
33:51 Understanding Canadian Market Regulations
34:43 The Role of Information Processors in Canada
37:50 Navigating Data Access and Exchange Relationships
40:44 Value-Added Services and Analytics in Exchanges
45:47 Client Relationships and Exchange Perceptions
51:50 Creating Value in a Competitive Market
56:46 Final Thoughts on Communication and Collaboration

DAVID ANDERSON -- https://www.linkedin.com/in/atradia/