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More Human Than Human? GenAI Customer Service at Bolt

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Manage episode 393284139 series 3279398
Content provided by Domino Data Lab. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Domino Data Lab or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Imagine Generative AI handling tens of thousands of conversations with your customers daily. Science fiction? Not at Bolt where this has been in production since the summer of 2023. In this episode, Mikhail Korolev – head of the data science team at Bolt’s food delivery service – shares the challenges and hard earned best practices for operationalizing a GenAI application that dramatically lowers cost while also increasing customer satisfaction.
Join us as we discuss:
  • How to leverage GenAI to automate customer service conversations
  • How to manage inconsistency and mitigate risk in GenAI apps
  • How to protect sensitive data and comply with regulatory requirements with GenAI

  continue reading

96 episodes

Artwork
iconShare
 
Manage episode 393284139 series 3279398
Content provided by Domino Data Lab. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Domino Data Lab or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Imagine Generative AI handling tens of thousands of conversations with your customers daily. Science fiction? Not at Bolt where this has been in production since the summer of 2023. In this episode, Mikhail Korolev – head of the data science team at Bolt’s food delivery service – shares the challenges and hard earned best practices for operationalizing a GenAI application that dramatically lowers cost while also increasing customer satisfaction.
Join us as we discuss:
  • How to leverage GenAI to automate customer service conversations
  • How to manage inconsistency and mitigate risk in GenAI apps
  • How to protect sensitive data and comply with regulatory requirements with GenAI

  continue reading

96 episodes

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