Building Emotional Loyalty Through Data with Claudia Infante of Margaritaville

Data Masters Podcast

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Data is the backbone of every great brand, but for Margaritaville, it’s also the bridge to a lifestyle of laid-back escapes and unforgettable memories. Claudia Infante, Chief Data Officer of Margaritaville, joins us to explore how this iconic brand blends data-driven decisions with the spirit of escapism. Claudia shares insights into the company’s unique licensing model, their approach to data governance, and how they prioritize customer experience while managing diverse data sources.

Key Takeaways:

(02:12) Margaritaville grew from a song to a lifestyle brand, starting with a t-shirt shop in Key West.

(06:26) Hotels handle more complex customer and operational data than restaurants.

(11:56) Margaritaville is an emotion, creating deep connections and lasting memories.

(17:27) Strong brands build community and connections beyond just products.

(20:43) Intentional data collection focuses on purpose and meaningful use over hoarding.

(27:03) Clear data purpose reduces risk and aligns with business goals.

(31:23) Marketing focuses on storytelling and letting customers engage on their terms.

(37:36) Margaritaville offers diverse experiences, letting customers choose their own path.

Resources Mentioned:

Claudia Infante

https://www.linkedin.com/in/claudiainfante/

Margaritaville | LinkedIn

https://www.linkedin.com/company/margaritaville/

Margaritaville | Website

https://www.margaritaville.com/

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Building Emotional Loyalty Through Data with Claudia Infante of Margaritaville

Data Masters Podcast

published 5M ago