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Will AI Change Customer Service Forever in 2025? | CXOTalk #879

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Manage episode 481364244 series 1431021
Content provided by Michael Krigsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Krigsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.

Our guest is Damon Covey, General Manager of UCC at GoTo.

Learn more at: www.goto.com

🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

00:00 AI's Role in Customer Communication

01:19 Examples and Benefits of AI in Small Business

05:49 AI Receptionist and the Future of Virtual Workforce

08:33 Benefits of AI Receptionists and Virtual Workforce

11:27 Deployment and Integration of AI Systems

17:11 Collaboration Between AI and Human Workforce

20:00 Ensuring Privacy and Security in AI Systems

21:16 The Future of AI: Personalization and Actionability

22:28 Closing Thoughts and Mission Statement

  continue reading

523 episodes

Artwork
iconShare
 
Manage episode 481364244 series 1431021
Content provided by Michael Krigsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Krigsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.

Our guest is Damon Covey, General Manager of UCC at GoTo.

Learn more at: www.goto.com

🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

00:00 AI's Role in Customer Communication

01:19 Examples and Benefits of AI in Small Business

05:49 AI Receptionist and the Future of Virtual Workforce

08:33 Benefits of AI Receptionists and Virtual Workforce

11:27 Deployment and Integration of AI Systems

17:11 Collaboration Between AI and Human Workforce

20:00 Ensuring Privacy and Security in AI Systems

21:16 The Future of AI: Personalization and Actionability

22:28 Closing Thoughts and Mission Statement

  continue reading

523 episodes

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