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Path to Customer Centricity: Sri Narasimhan, CVS

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Manage episode 401968327 series 2883074
Content provided by Dom Nicastro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dom Nicastro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Sri Narasimhan, vice president of Enterprise Consumer Experience at CVS, discusses the importance of establishing a customer-centric culture. Narasimhan emphasizes the need for a multifaceted approach that includes igniting a culture focused on customer feedback, empowering frontline employees and strategically integrating consumer centricity across all business operations.

  continue reading

72 episodes

Artwork
iconShare
 
Manage episode 401968327 series 2883074
Content provided by Dom Nicastro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dom Nicastro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Sri Narasimhan, vice president of Enterprise Consumer Experience at CVS, discusses the importance of establishing a customer-centric culture. Narasimhan emphasizes the need for a multifaceted approach that includes igniting a culture focused on customer feedback, empowering frontline employees and strategically integrating consumer centricity across all business operations.

  continue reading

72 episodes

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