Most people think that customer service and customer experience are one and the same thing. Do you think that's right?

In this episode of CX Conversations, we will be uncovering the relationship and differences between customer service and customer experience. Our guest - Gavin Scott - is among the leading customer service coaches around the world. You will love Gavin's stories when he highlights the key differences between customer service and experience. We also talk about a framework that will help you setup a winning customer service function in your organisation.

This episode is dedicated to customer service professionals who are striving to deliver a delightful customer experience!

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