In this episode of Culture Over Coffee, Catherine Badalamente, President and CEO of Graham Media Group, joins Beth to talk about what it really means to lead as listener-in-chief, and how active listening can strengthen trust, reveal hidden cultural challenges, and help employees thrive. Catherine shares powerful takeaways including: - Why real listening goes beyond surveys and meetings - How to make it a daily intentional practice - How toxic high performers quietly erode the culture - And what leaders can do to hold people accountable without sacrificing performance. Catherine Badalamente: https://www.linkedin.com/in/catherinebadalamente/ Graham Media Group: https://www.grahammedia.com/ Evaluate Your Company Culture: https://uyc.thecenterforsalesstrategy.com/quick-culture-assessment Beth Sunshine: https://www.linkedin.com/in/bethsunshine/ Culture Over Coffee: https://uyc.thecenterforsalesstrategy.com/culture-over-coffee-podcast Up Your Culture: https://www.linkedin.com/in/bethsunshine/