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#53: Beyond Bias - Understanding Mental Modeling with Indi Young
Manage episode 440199345 series 3600732
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Indi Young is an expert at teaching clients how to prevent false assumptions from causing damage to themselves and their customers. The author of 3 books, Indi speaks with John Collins about how she evaluates individuals to understand how they think, and why they think it. Perhaps it's time to stop dwelling on bias and begin thinking about mental models and how they can be leveraged to our advantage.
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