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Beyond Fraud Detection: Making AI a Strategic Partner in Credit Unions with Ray Ragan
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Former NCUA Executive Director Mark Treichel talks with Ray Ragan, CIO of Securityplus Federal Credit Union, about taking AI beyond fraud detection and call center scripts. Ray shares how credit unions can use the NIST AI Risk Management Framework to build board-approved policies, leverage AI for strategic planning, and embrace Agentic AI to stay competitive. You’ll hear why human accountability matters, how to break down organizational silos, and why waiting for AI guidance could leave your credit union behind.
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