Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Be Professional With Every Customer
Manage episode 497139049 series 91776
Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
"Usually, it's not the problem that is the problem. It’s how you handle the problem that becomes the problem."
Notable Moments
[00:01:24] – Why business operations shouldn’t impact how you treat a customer
[00:02:49] – How to respond to customer complaints with professionalism
[00:05:04] – The dangers of engaging in conflict with a customer
[00:07:27] – Letting go of frustration and choosing emotional discipline
[00:11:47] – What you should say to a customer walking in close to closing
[00:13:30] – Teaching professionalism to the next generation
[00:17:24] – Why customers return to businesses that make them feel welcome
Professionalism matters in every interaction, especially when it’s inconvenient. From the final minutes before closing to dealing with difficult customers, Lee emphasizes staying calm, setting clear expectations, and leading by example. He highlights how professionalism impacts long-term relationships, trust, and business success.
The show isn’t over until the curtain closes. Be professional, even at 4:59pm if your closing is at 5:00pm. Your customers will remember how you made them feel.
Read the blog for more from this episode.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
564 episodes
Share
Manage episode 497139049 series 91776
Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
"Usually, it's not the problem that is the problem. It’s how you handle the problem that becomes the problem."
Notable Moments
[00:01:24] – Why business operations shouldn’t impact how you treat a customer
[00:02:49] – How to respond to customer complaints with professionalism
[00:05:04] – The dangers of engaging in conflict with a customer
[00:07:27] – Letting go of frustration and choosing emotional discipline
[00:11:47] – What you should say to a customer walking in close to closing
[00:13:30] – Teaching professionalism to the next generation
[00:17:24] – Why customers return to businesses that make them feel welcome
Professionalism matters in every interaction, especially when it’s inconvenient. From the final minutes before closing to dealing with difficult customers, Lee emphasizes staying calm, setting clear expectations, and leading by example. He highlights how professionalism impacts long-term relationships, trust, and business success.
The show isn’t over until the curtain closes. Be professional, even at 4:59pm if your closing is at 5:00pm. Your customers will remember how you made them feel.
Read the blog for more from this episode.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
564 episodes
All episodes
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Similar to Creating Disney Magic
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
How do we lead with purpose, make better decisions, and navigate an uncertain future? On If/Then, Stanford GSB faculty break down cutting-edge research on leadership, strategy, and more, exploring enduring questions and the forces reshaping business and society today, from AI to geopolitics. Hosted by senior editor Kevin Cool.
…
continue reading
In For Scores, host Jon Burlingame takes listeners on a magical journey into the world of film and television composers, revealing never-before-heard special moments behind many of today's most beloved scores. This season, you'll hear personal stories from the composers of Marvel Studios Avengers and Pixar's Toy Story films, Captain Marvel, Coco, Ralph Breaks the Internet, and so much more!
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Retired Navy SEAL, Jocko Willink and Director, Echo Charles discuss discipline and leadership in business, war, relationships and everyday life.
…
continue reading
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Go offline with the Player FM app!
Go offline with the Player FM app!
