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Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Serve Customers By Saving Time

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Manage episode 520068630 series 2891578
Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

"When you respect time, you build trust and your reputation grows."

Notable Moments

[03:30] Time is not the new issue; it's always mattered

[05:10] How Disney engineers measure time and efficiency

[09:20] Coffee shop story and customer decision-making

[15:00] Why leaders must observe operations firsthand

This episode explores why time is one of the most important factors in leadership, service, and personal credibility. Lee explains how poor systems cost businesses trust, money, and customers, even when no one complains. He shares how organization, discipline, and time-awareness shape reputation and performance. Practical examples show how leaders can uncover bottlenecks, respect people's time, and create better experiences every day.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

  continue reading

583 episodes

Artwork

Serve Customers By Saving Time

Creating Disney Magic

36 subscribers

published

iconShare
 
Manage episode 520068630 series 2891578
Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

"When you respect time, you build trust and your reputation grows."

Notable Moments

[03:30] Time is not the new issue; it's always mattered

[05:10] How Disney engineers measure time and efficiency

[09:20] Coffee shop story and customer decision-making

[15:00] Why leaders must observe operations firsthand

This episode explores why time is one of the most important factors in leadership, service, and personal credibility. Lee explains how poor systems cost businesses trust, money, and customers, even when no one complains. He shares how organization, discipline, and time-awareness shape reputation and performance. Practical examples show how leaders can uncover bottlenecks, respect people's time, and create better experiences every day.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

  continue reading

583 episodes

All episodes

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