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Serve Customers By Saving Time
Manage episode 520068630 series 2891578
"When you respect time, you build trust and your reputation grows."
Notable Moments
[03:30] Time is not the new issue; it's always mattered
[05:10] How Disney engineers measure time and efficiency
[09:20] Coffee shop story and customer decision-making
[15:00] Why leaders must observe operations firsthand
This episode explores why time is one of the most important factors in leadership, service, and personal credibility. Lee explains how poor systems cost businesses trust, money, and customers, even when no one complains. He shares how organization, discipline, and time-awareness shape reputation and performance. Practical examples show how leaders can uncover bottlenecks, respect people's time, and create better experiences every day.
Read my blog for more from this episode.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
583 episodes
Manage episode 520068630 series 2891578
"When you respect time, you build trust and your reputation grows."
Notable Moments
[03:30] Time is not the new issue; it's always mattered
[05:10] How Disney engineers measure time and efficiency
[09:20] Coffee shop story and customer decision-making
[15:00] Why leaders must observe operations firsthand
This episode explores why time is one of the most important factors in leadership, service, and personal credibility. Lee explains how poor systems cost businesses trust, money, and customers, even when no one complains. He shares how organization, discipline, and time-awareness shape reputation and performance. Practical examples show how leaders can uncover bottlenecks, respect people's time, and create better experiences every day.
Read my blog for more from this episode.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
583 episodes
All episodes
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