October 15, 2024, Court Leader’s Advantage Podcast Episode

Forbes Magazine recently published an article titled “10 Biggest Business Trends Everyone Must Be Ready For Now.” The list?

1. Generative Artificial Intelligence Will Be Everywhere.

2. Demand for Interpersonal Skills

3. The Move to Sustainable Business

4. Business Resilience

5. Personalization of the Customer Experience at Scale

6. A Customer Experience Revolution

7. The Data Economy

8. The Search for Skills Solutions

9. Employees Demand Remote Work opportunities

10. The Shift to Diversity and Inclusivity

Many court administrators appear to see artificial intelligence as an IT issue. However, it is definitely a consumer-based concept now.

A short time ago, the venture capital firm Andreessen Horowitz announced its top 100 consumer AI apps. The most popular one by far? ChatGPT, trailed by other tools including Microsoft CoPilot, Google’s Gemini and Bing, Character AI, Perplexity, Claude, and even Grammarly. These tools can create compelling text in seconds. It can significantly shorten the job of developing reports, briefs, presentations, and emails.

There has also been considerable discussion about the problems with these tools.

Hallucinations

Lack of Transparency

Appropriating Personal & Confidential Information

Bias

This month we’re looking at the court’s position on using consumer AI tools. Is it occurring? Are courts aware of these tools? Do we think that staff might be using them with or without the knowledge of upper management? Are courts even concerned about them?

Today’s Panel:

Roger Rand Information Technology Manager, Multnomah County Circuit Court, Portland, Oregon

T,J BeMent District Court Administrator, 10th Judicial Administrative District, Athens, Georgia

Lori Tyack Clerk of Court, Franklin County Municipal Court, Columbus, Ohio

Dana Bartocci Human Resources & Development Director, Minnesota Judicial Branch

Leave a question or comment about the episode at [email protected]