In this episode, we explore the unintended consequences of rewarding specific behaviors and metrics in both high-risk industries and diving. From the infamous Cobra Effect in colonial India to modern-day challenges in reporting safety metrics, we examine how well-intentioned systems can backfire when rewards drive undesirable behaviors. In the diving world, certifications, dive counts, and reporting systems can be gamed, undermining safety and learning. We discuss how fostering a culture of psychological safety, shared learning, and context-driven discussions can transform mistakes into opportunities for growth. The key takeaway? Be mindful of what you reward—learning and improvement should always take precedence over punitive measures or superficial metrics.

Original blog: https://www.thehumandiver.com/blog/are-there-cobras-in-diving

Links: Goodhart’s Law: https://en.wikipedia.org/wiki/Goodhart%27s_law

Scuba Accidents and Risk Management Techniques for Divers Facebook group: https://www.facebook.com/groups/1612046102342961

The Human Diver: Human Factors in Diving Facebook group: https://www.facebook.com/groups/184882365201810

Weak signals: https://skybrary.aero/articles/weak-signals-approach-ansp-safety-performance

BMW celebrating failure: https://www.deepdyve.com/lp/emerald-publishing/the-acclaim-of-failure-why-bmw-reward-employee-mistakes-qmDonsLAav

Tags: English, Decision Making, Gareth Lock, Just Culture, Leadership, Psychological Safety, Teamwork