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CCR333: Why We Buy What We Buy In Stores with "The Retail Doc" Bob Phibbs
Manage episode 516350504 series 1157426
If you've ever walked into a store (or scrolled a sales page) and thought, "Man… where's the human in all this?" — this episode is for you.
Bob Phibbs, better known as The Retail Doctor, has spent decades helping brands rediscover the art of real connection — and in this conversation, he and Kevin unpack what it means to sell with soul in a world that keeps getting more automated, distracted, and disconnected.
Bob shares stories from his early retail days — selling shoes in college, growing a western wear chain to 55 stores, and learning from giants like Tony Robbins — to reveal what he believes is the ultimate sales superpower: human presence.
They talk about confidence, fear, and why so many people (and businesses) forget that customers don't want perfection — they want people.
It's a conversation about selling, yes. But it's also about living — showing up, being curious, and having the guts to put yourself out there when everyone else is hiding behind screens.
126 episodes
Manage episode 516350504 series 1157426
If you've ever walked into a store (or scrolled a sales page) and thought, "Man… where's the human in all this?" — this episode is for you.
Bob Phibbs, better known as The Retail Doctor, has spent decades helping brands rediscover the art of real connection — and in this conversation, he and Kevin unpack what it means to sell with soul in a world that keeps getting more automated, distracted, and disconnected.
Bob shares stories from his early retail days — selling shoes in college, growing a western wear chain to 55 stores, and learning from giants like Tony Robbins — to reveal what he believes is the ultimate sales superpower: human presence.
They talk about confidence, fear, and why so many people (and businesses) forget that customers don't want perfection — they want people.
It's a conversation about selling, yes. But it's also about living — showing up, being curious, and having the guts to put yourself out there when everyone else is hiding behind screens.
126 episodes
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