On this episode of Conversations on the Creek, Rob Savitsky and Mathew Stordy chat with Tanner Sheehan of LexisNexis Risk Solutions about optimizing the auto claims customer experience.

We kick off the show by asking Tanner about some of the key takeaways from his whitepaper on U.S. auto claims trends, which provides insights into consumers’ perception of the claims experience and the reasons why some consumers opt to switch or consider switching auto insurers while others do not.

From there, we had a lively discussion around some of the emerging data sources that are helping propel insurers to reduce time to close claims, and the varying levels of sophistication for how insurers are adopting 3rd party data to improve customer experience.

We then dive into chatting about connected cars and future opportunities for insurers to leverage crash detection data and other telematics when an accident happens.

Finally, we close out the show with Tanner providing his future vision for how he sees auto insurers using data and analytics in their core claims systems.

You can find Tanner's auto claims trends white paper by visiting https://propertycasualty360.tradepub.com/free/w_lexi83//.

To learn about our ten integrations with LexisNexis Risk Solutions, go to https://www.duckcreek.com/content-exchange/ and use the filter for “LexisNexis”.

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