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The simple step small ISPs should be taking to grow their business
Manage episode 482799701 series 3324152
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In this episode of Connected Nation, Jessica Denson revisits with Ben Elkins, CEO of Utah Broadband and AireBeam, to discuss the outsized impact that small and medium-sized internet service providers (ISPs) can have on closing the Digital Divide.
From strategic builds in underserved communities to innovative fiber solutions in mobile home parks, Ben shares how these regional providers are solving last-mile connectivity challenges, preparing for BEAD funding, and competing with big-name ISPs — all while putting customer service and community first.
Learn how being small actually offers a big advantage in today’s broadband landscape.
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Chapters
1. Introduction (00:00:00)
2. Managing two ISPs (00:01:00)
3. Culture & community focus (00:07:30)
4. Coverage area & customers (00:09:00)
5. Fiber for mobile home parks (00:11:30)
6. Challenges in the industry (00:13:06)
7. The role of small ISPs in closing the Digital Divide (00:15:23)
8. State-level BEAD progress (00:22:48)
9. Looking ahead: Technology & infrastructure (00:26:23)
10. Major projects in the pipeline (00:27:36)
11. Conclusion + Outro (00:31:57)
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