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How one company delivers on the promise of "frictionless" support for heavy hitters like Google and Verizon to small providers
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On this episode of Connected Nation, recorded live at Mountain Connect 2025 in Denver, Colorado, host Jessica Denson sits down with Osmo’s Troy Cross, Vice President of Sales, and Sadie Conley, Demand Generation Specialist.
Osmo powers “frictionless support” for industry giants like AT&T, Google, and Verizon—helping customers resolve device issues quickly and easily.
Now, they’re turning their attention to smaller ISPs, offering scalable, cloud-based solutions that can give providers of any size the tools they need to act as their community’s “hometown CTO.”
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Chapters
1. Intro (00:00:00)
2. What is Ozmo and who do they serve? (00:01:10)
3. From tier 1 giants to mid-market ISPs (00:03:15)
4. Integrating AI into customer service (00:04:16)
5. The "Hometown CTO" advantage (00:05:59)
6. Global reach and multilingual support (00:06:48)
7. Ozmo's commitment to providers (00:13:36)
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