The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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The Importance of Integrations in the Telco Industry with Alex Baker
Manage episode 376316635 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this constantly evolving digital landscape, telcos face the perpetual challenge of upgrading technology while simultaneously maintaining a superlative customer experience. Today’s customers expect nothing short of excellence, and meeting these expectations is crucial for both customer acquisition and retention.
This week, we’re going to hear from Alex Baker. Alex serves as Upland’s ace in customer service and support. With a career spanning over a quarter of a century and his work has given him a unique perspective on the essential tech integrations for telcos, making him the perfect person to help us understand how best to optimize the customer experience in the telecommunication industry.
Resources for further learning:
- Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu - RightAnswers (uplandsoftware.com)
- Essential Features of a Modern Knowledge Management Platform (uplandsoftware.com)
- Experts in Knowledge Management | Upland RightAnswers (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
- (00:34) - Introducing Alex Baker
- (01:36) - The Customer Expectations Race
- (03:50) - Next Generation CX
- (06:53) - The Disincentive of Silos
- (09:33) - Building a Best Practice Organization
- (21:20) - Generative AI in the Call Center
27 episodes
Share
Manage episode 376316635 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this constantly evolving digital landscape, telcos face the perpetual challenge of upgrading technology while simultaneously maintaining a superlative customer experience. Today’s customers expect nothing short of excellence, and meeting these expectations is crucial for both customer acquisition and retention.
This week, we’re going to hear from Alex Baker. Alex serves as Upland’s ace in customer service and support. With a career spanning over a quarter of a century and his work has given him a unique perspective on the essential tech integrations for telcos, making him the perfect person to help us understand how best to optimize the customer experience in the telecommunication industry.
Resources for further learning:
- Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu - RightAnswers (uplandsoftware.com)
- Essential Features of a Modern Knowledge Management Platform (uplandsoftware.com)
- Experts in Knowledge Management | Upland RightAnswers (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
- (00:34) - Introducing Alex Baker
- (01:36) - The Customer Expectations Race
- (03:50) - Next Generation CX
- (06:53) - The Disincentive of Silos
- (09:33) - Building a Best Practice Organization
- (21:20) - Generative AI in the Call Center
27 episodes
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Similar to Connected Knowledge from Upland Software
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
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continue reading
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…
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…
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continue reading
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Go offline with the Player FM app!
Go offline with the Player FM app!
