Go offline with the Player FM app!
The Dos and Don'ts of AI Knowledge Assistants
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on May 16, 2025 19:37 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 406214695 series 3449109
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
27 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on May 16, 2025 19:37 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 406214695 series 3449109
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
27 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.