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Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu
Manage episode 373902118 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.
Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.
Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.
Links & Notes
- Connected Knowledge - RightAnswers (uplandsoftware.com)
- RightAnswers X - Knowledge Management Extension | Upland RightAnswers (uplandsoftware.com)
- What is Connected Knowledge | Upland RightAnswers (uplandsoftware.com)
- Find our Episodes at UplandSoftware.com
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:24) - Introducing Stin Mattu
- (01:04) - What is Connected Knowledge?
- (02:15) - The Baggage Behind Connected Systems
- (07:50) - Lift & Shift versus Linking Systems
- (09:12) - On Integrations
- (13:15) - Knock-on KM Benefits
- (20:13) - RightAnswers
27 episodes
Share
Manage episode 373902118 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.
Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.
Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.
Links & Notes
- Connected Knowledge - RightAnswers (uplandsoftware.com)
- RightAnswers X - Knowledge Management Extension | Upland RightAnswers (uplandsoftware.com)
- What is Connected Knowledge | Upland RightAnswers (uplandsoftware.com)
- Find our Episodes at UplandSoftware.com
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:24) - Introducing Stin Mattu
- (01:04) - What is Connected Knowledge?
- (02:15) - The Baggage Behind Connected Systems
- (07:50) - Lift & Shift versus Linking Systems
- (09:12) - On Integrations
- (13:15) - Knock-on KM Benefits
- (20:13) - RightAnswers
27 episodes
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Similar to Connected Knowledge from Upland Software
Africa-focused technology, digital and innovation ecosystem insight and commentary.
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continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
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continue reading
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…
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continue reading
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