Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
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Content provided by Patrick McKenzie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Patrick McKenzie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Decisions Nobody Made, policy edition, with Dave Guarino
Manage episode 440676718 series 3585666
Content provided by Patrick McKenzie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Patrick McKenzie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Complex Systems, Patrick McKenzie (aka @Patio11) is joined by Dave Guarino, a software engineer and policy wonk. They explore the complexities and challenges of public programs, focusing on SNAP aka CalFresh in California, where Dave was the founding engineer and then director. They discuss how society’s complex preferences become policy, driving obviously bad UXes (like 200+ questions for an application) for structural reasons. Patrick and Dave debate structural issues within government agencies that lead to these inefficiencies, the lack of user-centric design, misaligned incentives, a “cavernous gap” in feedback loops, and surprisingly simple ways anyone can influence public policy and improve government systems.
–
Full transcript available here: https://www.complexsystemspodcast.com/episodes/government-software-dave-guarino/
–
Sponsors: Safebase
Ready to save time and close deals faster? Inbound security reviews shouldn’t slow down your team or your sales cycle. Leading companies use SafeBase to eliminate up to 98% of inbound security questionnaires, automate workflows, and accelerate pipeline. Go to safebase.io/podcast
–
Links:
Dave Guarino's newsletter: https://daveguarino.substack.com/
Dan Davies episode of Complex Systems: https://open.spotify.com/show/3Mos4VE3figVXleHDqfXOH
–
Twitter:
@patio11
@allafarce
–
Timestamps:
(00:00) Intro
(01:03) Complexity of naming government programs
(03:45) How policy decisions are made
(07:19) Why SNAP applications are so complex
(14:17) Why no one stops overly complex applications
(18:44) Political economy of different benefit programs
(24:56) Sponsor: Check | WorkOS
(26:13) Limited visibility into user experience
(29:24) Lack of application completion rate tracking
(35:27) Starting where you are
(43:44) Challenges of modernizing legacy systems
(48:35) Broken feedback loops in government
(53:01) Tech's understanding of service design
(57:07) Issues with improper payments methodology
(1:04:45) Effective ways to influence policy
(1:09:43) Increasing agency in government agencies
(1:14:56) Getting niche policy ideas into circulation
(1:18:04) Importance of frontline knowledge and user feedback
(1:21:33) Improving government services
(1:22:06) Wrap
–
Complex Systems is part of the Turpentine podcast network. Turpentine also has a social network for top founders and execs: https://www.turpentinenetwork.com/
42 episodes
Share
Manage episode 440676718 series 3585666
Content provided by Patrick McKenzie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Patrick McKenzie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Complex Systems, Patrick McKenzie (aka @Patio11) is joined by Dave Guarino, a software engineer and policy wonk. They explore the complexities and challenges of public programs, focusing on SNAP aka CalFresh in California, where Dave was the founding engineer and then director. They discuss how society’s complex preferences become policy, driving obviously bad UXes (like 200+ questions for an application) for structural reasons. Patrick and Dave debate structural issues within government agencies that lead to these inefficiencies, the lack of user-centric design, misaligned incentives, a “cavernous gap” in feedback loops, and surprisingly simple ways anyone can influence public policy and improve government systems.
–
Full transcript available here: https://www.complexsystemspodcast.com/episodes/government-software-dave-guarino/
–
Sponsors: Safebase
Ready to save time and close deals faster? Inbound security reviews shouldn’t slow down your team or your sales cycle. Leading companies use SafeBase to eliminate up to 98% of inbound security questionnaires, automate workflows, and accelerate pipeline. Go to safebase.io/podcast
–
Links:
Dave Guarino's newsletter: https://daveguarino.substack.com/
Dan Davies episode of Complex Systems: https://open.spotify.com/show/3Mos4VE3figVXleHDqfXOH
–
Twitter:
@patio11
@allafarce
–
Timestamps:
(00:00) Intro
(01:03) Complexity of naming government programs
(03:45) How policy decisions are made
(07:19) Why SNAP applications are so complex
(14:17) Why no one stops overly complex applications
(18:44) Political economy of different benefit programs
(24:56) Sponsor: Check | WorkOS
(26:13) Limited visibility into user experience
(29:24) Lack of application completion rate tracking
(35:27) Starting where you are
(43:44) Challenges of modernizing legacy systems
(48:35) Broken feedback loops in government
(53:01) Tech's understanding of service design
(57:07) Issues with improper payments methodology
(1:04:45) Effective ways to influence policy
(1:09:43) Increasing agency in government agencies
(1:14:56) Getting niche policy ideas into circulation
(1:18:04) Importance of frontline knowledge and user feedback
(1:21:33) Improving government services
(1:22:06) Wrap
–
Complex Systems is part of the Turpentine podcast network. Turpentine also has a social network for top founders and execs: https://www.turpentinenetwork.com/
42 episodes
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Similar to Complex Systems with Patrick McKenzie (patio11)
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
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The Twenty Minute VC (20VC) interviews the world's greatest venture capitalists with prior guests including Sequoia's Doug Leone and Benchmark's Bill Gurley. Once per week, 20VC Host, Harry Stebbings is also joined by one of the great founders of our time with prior founder episodes from Spotify's Daniel Ek, Linkedin's Reid Hoffman, and Snowflake's Frank Slootman. If you would like to see more of The Twenty Minute VC (20VC), head to www.20vc.com for more information on the podcast, show note ...
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
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…
continue reading
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…
continue reading
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