117. How to Deal with Difficult People: 4 Listening Techniques to Stay Calm and Lead Better

Communicate to Lead

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You know that person at work who makes your stomach drop every time you see their name on your calendar? The colleague who drains your energy, the boss who criticizes everything, or that team member who turns every conversation into their personal drama session?

What if the solution isn't avoiding them or fighting back, but learning a completely different way to listen?

In this episode, I'm sharing four psychology-backed listening strategies that will help you handle difficult people at work more effectively. This isn't about gritting your teeth and enduring; it's about employing strategic techniques that conserve your energy while enhancing these challenging relationships.

What you can expect from the episode

By the end of this episode, you'll have practical tools for:

Understanding why certain people trigger you so intensely (it's biology, not a character flaw)
Breaking the three listening patterns that make difficult conversations worse
Using four research-based strategies to stay calm and centered
Handling chronic complainers, serial interrupters, and emotional hijackers
Recovering your energy after challenging interactions

Ready to practice these skills?

If you're ready to master these listening strategies and lead with more confidence, book a complimentary clarity call with me. We'll discuss your specific challenges and create a customized plan tailored to your unique situation. Book your session at the following link: https://calendly.com/kele-thetailoredapproach/leadership-clarity-call

Connect with Kele for more leadership insights:

LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/
Instagram: https://www.instagram.com/thetailoredapproach/
Website: https://thetailoredapproach.com

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