In this episode of Comms Coach Podcast, host Lori Henricksen reconnects with one of her standout former students, Eric Guerrero, now an accomplished fire-medical dispatcher in Las Vegas. Eric shares how his journey began in a high school emergency dispatch program and evolved into a thriving public safety career. Together, they explore how early exposure to real-world scenarios, mentorship, and community service shaped his professional path and mental resilience.
From stories of classroom simulations to real-life emergency calls, Eric reveals how high school dispatch programs can transform lives and directly impact dispatcher recruitment and retention. This episode is a reminder of how early investment in students builds the next generation of emergency communication professionals.

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