Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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Content provided by SADA, An Insight Company, SADA, and An Insight Company. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SADA, An Insight Company, SADA, and An Insight Company or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Saving seconds, saving lives: Viiz Communications brings GenAI to 911 | EP 207
Manage episode 520080422 series 2531704
Content provided by SADA, An Insight Company, SADA, and An Insight Company. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SADA, An Insight Company, SADA, and An Insight Company or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Dive deep into the transformative power of Generative AI in the public safety sector with Chad Brothers, Vice President for Emergency Services Programs at Viiz Communications, on this episode of Cloud and Clear! Viiz Communications is addressing the critical challenges faced by 911 centers (PSAPs), including a significant staffing crisis and the distraction caused by high volumes of non-emergency calls.
Learn how their solution uses Gen AI with conversational "playbooks" and a Retrieval-Augmented Generation (RAG) approach to efficiently triage and respond to non-urgent inquiries. Chad Brothers explains how this intelligent routing lessens the workload on human telecommunicators, allowing them to focus on emergencies, and details the future plans to automate into CAD systems and integrate spatial data.
Key Takeaways:
- Viiz Communications is an emergency services solutions provider, supporting call centers and non-emergency solutions in the public safety space.
- Gen AI provides a technology solution to the staffing crisis and high volume of non-emergency calls at 911 centers.
- The solution uses playbooks and a RAG approach to formulate accurate, generative responses from public and non-public data.
- It improves telecommunicator quality of life by reducing non-emergency call volume and context switching.
- True emergencies that come through administrative lines are immediately filtered out and follow a deterministic flow to a human 911 agent.
Tune in to discover how AI is enhancing service and support for our telecommunicators and communities! Join us for more content by liking, sharing, and subscribing!
Connect with SADA & Viiz Communications:
- Learn more about SADA: https://sada.com/cloud-and-clear/
- Explore Viiz Communications: https://viiz.com/
- Learn more about ViizVital: https://viiz.com/viizviital
- Read our Viiz Communications case study: https://sada.com/customer-story/viiz-communications-launches-next-generation-911-call-solution-on-google-cloud-ccaas-with-sadas-help/
Host: Chad Johnson, Director of AI Development at Insight
Guest: Chad Brothers, Vice President of Emergency Services Programs at Viiz Communications
209 episodes
Share
Manage episode 520080422 series 2531704
Content provided by SADA, An Insight Company, SADA, and An Insight Company. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SADA, An Insight Company, SADA, and An Insight Company or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Dive deep into the transformative power of Generative AI in the public safety sector with Chad Brothers, Vice President for Emergency Services Programs at Viiz Communications, on this episode of Cloud and Clear! Viiz Communications is addressing the critical challenges faced by 911 centers (PSAPs), including a significant staffing crisis and the distraction caused by high volumes of non-emergency calls.
Learn how their solution uses Gen AI with conversational "playbooks" and a Retrieval-Augmented Generation (RAG) approach to efficiently triage and respond to non-urgent inquiries. Chad Brothers explains how this intelligent routing lessens the workload on human telecommunicators, allowing them to focus on emergencies, and details the future plans to automate into CAD systems and integrate spatial data.
Key Takeaways:
- Viiz Communications is an emergency services solutions provider, supporting call centers and non-emergency solutions in the public safety space.
- Gen AI provides a technology solution to the staffing crisis and high volume of non-emergency calls at 911 centers.
- The solution uses playbooks and a RAG approach to formulate accurate, generative responses from public and non-public data.
- It improves telecommunicator quality of life by reducing non-emergency call volume and context switching.
- True emergencies that come through administrative lines are immediately filtered out and follow a deterministic flow to a human 911 agent.
Tune in to discover how AI is enhancing service and support for our telecommunicators and communities! Join us for more content by liking, sharing, and subscribing!
Connect with SADA & Viiz Communications:
- Learn more about SADA: https://sada.com/cloud-and-clear/
- Explore Viiz Communications: https://viiz.com/
- Learn more about ViizVital: https://viiz.com/viizviital
- Read our Viiz Communications case study: https://sada.com/customer-story/viiz-communications-launches-next-generation-911-call-solution-on-google-cloud-ccaas-with-sadas-help/
Host: Chad Johnson, Director of AI Development at Insight
Guest: Chad Brothers, Vice President of Emergency Services Programs at Viiz Communications
209 episodes
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Similar to Cloud and Clear
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
The award-winning WIRED UK Podcast with James Temperton and the rest of the team. Listen every week for the an informed and entertaining rundown of latest technology, science, business and culture news. New episodes every Friday.
…
continue reading
Material is a weekly discussion about the Google and Android universe. Your intrepid hosts try to answer the question, “What holds up the digital world?” The answer, so far, is that it’s Google all the way down. Hosted by Andy Ihnatko and Florence Ion.
…
continue reading
Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.
…
continue reading
The 21st Century began with the rise of the Internet and social media. The next decade will mark the rise of the Intelligent Machines. AI will inhabit all our devices from cars and appliances to smart phones and robots. The Intelligent Machines podcast explores the most exciting revolution humanity has ever seen, filled with promise and peril. More than ever we need to understand what these new devices will bring to our lives and how to make best use of them as the 21st century unfolds. On t ...
…
continue reading
Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
…
continue reading
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
TechStuff is getting a system update. Everything you love about Tech Stuff now twice the bandwidth with new hosts, Oz Woloshyn (Sleepwalkers) and Karah Preiss (Sleepwalkers). Oz and Karah bring humour and wit to the table as they break down what's happening in tech...and what it says about us. TechStuff is the podcast where technology meets culture. We speak to the folks building the future to understand what tomorrow will look like and how our technology is changing us: how we live, how we ...
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Centered on Android, unafraid to go far and wide in tech. Each week, hosts Daniel Bader and Will Sattelberg bring you a conversation about the decisions being made from how Google designs its Pixel phones to questions about the efficacy of mass consumption artificial intelligence products. Join us as we reflect on the facts, the feelings, and the connections we're all making today.
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1
Defensive Security Podcast - Malware, Hacking, Cyber Security & Infosec
Jerry Bell and Andrew Kalat
1k200
Defensive Security is a weekly information security podcast which reviews recent high profile cyber security breaches, data breaches, malware infections and intrusions to identify lessons that we can learn and apply to the organizations we protect.
…
continue reading
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Go offline with the Player FM app!
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