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Rearchitecting Your Business Operating Model for Superior Customer Experience

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Manage episode 363452019 series 1458176
Content provided by CIO Talk Network and CIO Talk Network - CTN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CIO Talk Network and CIO Talk Network - CTN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?

Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group

Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/

More on this Episode: https://www.ciotalknetwork.com/rearchitecting-your-business-operating-model-for-superior-customer-experience/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

  continue reading

833 episodes

Artwork
iconShare
 
Manage episode 363452019 series 1458176
Content provided by CIO Talk Network and CIO Talk Network - CTN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CIO Talk Network and CIO Talk Network - CTN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?

Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group

Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/

More on this Episode: https://www.ciotalknetwork.com/rearchitecting-your-business-operating-model-for-superior-customer-experience/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

  continue reading

833 episodes

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