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Goodlife Fitness’ Journey of Innovation, Flexibility, and Cutting-Edge Technology

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Manage episode 447667370 series 1458176
Content provided by CIO Talk Network and CIO Talk Network - CTN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CIO Talk Network and CIO Talk Network - CTN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn’t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS’s robust cloud infrastructure to embark on a transformative journey.

Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence?

Guest: David Flesh, Vice President of Product Marketing, Freshworks

Guest Bio: https://www.ciotalknetwork.com/contributor/david-flesh/

Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-vermeersch/

More on this Episode: https://www.ciotalknetwork.com/goodlife-fitness-journey-of-innovation-flexibility-and-cutting-edge-technology/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

  continue reading

833 episodes

Artwork
iconShare
 
Manage episode 447667370 series 1458176
Content provided by CIO Talk Network and CIO Talk Network - CTN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CIO Talk Network and CIO Talk Network - CTN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn’t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS’s robust cloud infrastructure to embark on a transformative journey.

Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence?

Guest: David Flesh, Vice President of Product Marketing, Freshworks

Guest Bio: https://www.ciotalknetwork.com/contributor/david-flesh/

Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-vermeersch/

More on this Episode: https://www.ciotalknetwork.com/goodlife-fitness-journey-of-innovation-flexibility-and-cutting-edge-technology/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

  continue reading

833 episodes

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