As the energy sector undergoes digital transformation, utilities are not only improving customer experiences—they’re also becoming more exposed to increasingly sophisticated forms of fraud. In this episode, we’re joined by EIQdigital, a leading provider of AI-powered solutions for energy companies, to explore how artificial intelligence is shaping the industry's future.

Host Natalie Bacon sits down with three members of the EIQdigital team:

• Dan Sullivan, President and CEO
• David Chang, Chief Product Officer
• Isadora Matos, Marketing Manager

Together, they unpack:

• Why digital fraud poses an existential threat to retail energy
• How EIQdigital's AI solutions identify and prevent fraudulent enrollments
• The role of data and personalization in transforming the customer journey
• Real-world examples of success and innovation in fraud detection and customer engagement

From real-time usage insights to smarter plan recommendations and 24/7 AI-driven customer service, this episode dives deep into the transformative power of AI in the energy industry.

Tune in to learn how utilities can stay ahead of fraud while delivering customer-first experiences.